Refund and Cancellation Policy

This policy applies to paid SeeMyBacklog subscriptions bought through Paddle. Paddle is the merchant of record and handles the payment, tax and refund transaction. The Terms of Service also apply.

You can cancel at any time. Cancellation stops future renewal charges. You keep the paid features until the end of the period you already paid for.

We do not automatically refund the unused part of a billing period when you cancel. If you believe you are entitled to a refund, see the request process below or your statutory rights.

Sign in, open Account & data, and choose Cancel subscription. You can also use the customer portal link in your Paddle receipt or the Manage billing button in Account & data.

If you delete your account, cancel the subscription first. Deleting the account does not cancel a subscription that is still renewing.

If you want a refund, email velocityapps@protonmail.com within 14 days of the charge. Include the email used for the purchase, the approximate charge date, and why you are asking.

We review requests case by case. We are more likely to approve a refund for a duplicate charge, a charge made after you cancelled, or a purchase that could not be used because of a fault on our side. We may decline a refund where the subscription has been used for a substantial part of the period, except where the law requires otherwise.

If you see a charge you do not recognise, contact us before starting a chargeback so we can check it. If we confirm a billing error, we will arrange a refund through Paddle.

Nothing in this policy limits rights you have under mandatory consumer law. If you are in the EEA or UK, you may have a right to withdraw from a distance contract within 14 days. Because SeeMyBacklog is a digital service, starting to use it may affect that right. Contact us if you want to exercise a statutory right and we will explain the options.

Approved refunds are processed by Paddle to the original payment method. Paddle controls the processing time, which is usually a few business days but can vary by bank or payment method. We cannot refund to a different card or account.

If you start a chargeback, Paddle may put the payment into dispute and the subscription may be suspended while it is reviewed. Contacting us first usually resolves the issue faster.

Questions about a charge, cancellation or refund? Email velocityapps@protonmail.com. See also our Privacy Policy and Terms of Service.